The complimentary Screen Protection Plan (‘Plan’) is offered by Acko Technology & Services Pvt. Ltd. (Acko). It is available only on purchase of new Samsung A8 Star (Mobile) on Amazon and is auto-activated after the delivery of the Mobile phone. This Plan is not valid for refurbished devices or second-hand devices.
This Plan designed for your peace of mind in case your new Mobile’s screen gets damaged accidentally. The key benefits under the Plan are:
Acko may also offer alternate modes of repair settlement at its discretion including but not limited to reimbursement of repair cost directly. The benefits under the plan are in addition to the coverage provided under the manufacturer’s warranty and are complimentary with the Mobile purchased on Amazon.
The Plan term is for one year from the date of delivery of the Mobile or until a repair request has been raised within the Plan term. Only one repair request is allowed during the term of the Plan.
Mentioned below is the list of exclusions under the Plan:
4.1. Theft or loss of mobile
4.2. Any damage other than damage to Mobile’s screen
4.3. Any damages to the accessories including SIM card, memory card, etc. which are not part of the original Mobile
4.4. Cosmetic damages like scratches, dents, or wear and tear
4.5. Any damages reported within 10 days from the delivery of the Mobile
4.6. Any damages reported after 7 days from the date of damage
4.7. Mobiles that have undergone unauthorized repair
4.8. Damage due to gross negligence
4.9. This offer is not available to those customers who purchase the product using Prime Now App
You do not need to activate the Plan separately. Your new Mobile is automatically covered under the Plan from its date of delivery or after 7 days from its date of purchase in case the date of delivery is not available.
Only one repair under ‘screen damage repair’ can be raised within the Plan’s term of one (1) year. Only the cost of repairing the Mobile’s damaged screen will be covered. In case there is any damage other than the screen damage, the customer would have to pay for those repairs separately in a manner prescribed by Acko.
You need to visit Acko.com to raise a repair request. After you answer a few questions on the website, you need to enter the address from where the damaged Mobile needs to be picked up for repair. In case Acko or its representatives including but not limited to any third-party contractors or agents or vendors are not able to pick up the Mobile from your premises due to your unavailability or any reason beyond the control of Acko or its representatives including but not limited to any third-party contractors or agents or vendors, within seven (7) days of the scheduled date of pick-up, the request for repair would be deemed cancelled. You may raise a new repair request thereafter.
This Plan is a completely online and paperless process. Hence, no documents are required for raising a repair request on Acko.com. You will just have to answer a few questions on Acko.com in order to raise a repair request. There is also no deductible or any other fees to be paid by customer at the time of raising a repair request.
9.1. Since this Plan is complimentary with the purchase of the Mobile on Amazon, there is no cancellation allowed under this Plan. If the original Mobile purchased on Amazon is returned or rejected or cancelled, then the Plan is also cancelled.
9.2. In case the customer has got a replacement for the covered Mobile, the onus of furnishing the details such as IMEI and/ or Serial Number of the replaced Mobile along with the replacement invoice issued by the Authorised Service Centre (ASC) of the Mobile Original Equipment Manufacturer (OEM) to Acko would lie with the customer.
10.1. Only one repair under accidental screen damage will be allowed per Mobile phone, irrespective of the decision (approved or repudiated) on the repair.
10.2. Acko may, at its sole discretion, also provide cashless repair/reimbursement option to customer.
10.3. For Total loss scenario (where the Mobile repair cost is more than the screen repair cost), the Screen Repair value will be paid or reimbursed to customer directly or paid in the form of Amazon Credits or any other manner as deemed fit by Acko.
10.4. Acko’s liability is only upto the cost of repair of the screen and associated labor cost.
10.5. Acko Screen Protection Plan can be availed only through Amazon (www.amazon.in) or Amazon App
10.6. The Plan is not valid for refurbished devices or second-hand devices or any purchase on Amazon without the purchase of the Mobile.
10.7. All repair request should be raised on www.acko.com
11.1. In case the purchased Mobile is replaced by Amazon, the customer shall share the new IMEI with Acko. After confirmation, Acko will transfer the Plan benefits to the new Mobile IMEI.
11.2. The Customer does not have to pay any charges if they raise a repair request for screen damage only. Any repair cost over and above the screen damage has to be paid by the customer directly. Acko may facilitate the payment of such extra amount to the Repair Centre
12.1. Date of delivery is the date on which Mobile Phone was delivered as per Amazon records or 7 days from the date of purchase of the Mobile, if such date is not available and the original order was not cancelled, rejected, returned or invalidated in any manner either by customer or seller of the Mobile on Amazon.
12.2. Physical damage is any externally visible destruction or breakage of the Mobile Screen impacting the functionality of the Mobile. Physical damage does not include minor scratches, dents or any such cosmetic damages that do not impair the usage or functionality of the mobile.
12.3. Repair Centre: Any repair service provider duly authorized by Acko to carry out the repairs of Mobile phones covered under the Plan